Commercial Service Agreement

The Service Department hours are M-F 8am-4pm. On-call Saturdays are 9am-2pm (May thru Sept).

JOHNSON POOL & SPA’S RESPONSIBILITIES

  • We will provide pool and/or spa service on a weekly basis, except the weeks of Thanksgiving and Christmas. There is no credit given for these two weeks. Service can be requested for these weeks at an additional cost. If the service day falls on another holiday, we will perform service that morning, the previous day, or the following day. If the service day falls on a rainy day, we will perform as many tasks as possible and also check all electrical connections and set up cover pumps. We will make an extra visit in any given week for a special event at no extra charge.

  • We will test and balance the water chemistry. This includes all necessary chemicals to balance pH, Total Alkalinity, Calcium Hardness, Chlorine, and Conditioner. Specialty Chemicals, Stain & Scale Preventative, Clarifiers, Algaecides, Tile Cleaner, and Enzymes are an additional charge. Any additional chemicals left onsite will be provided at an additional charge.

  • We will empty all bags, screens, and baskets on a weekly basis or as needed.

  • We will track the filter pressure and backwash the filter when needed. Backwashing is included with the service at no additional charge.

  • We will brush the entire pool surface and net the top weekly. We will also scrub the waterline monthly with a surface cleaner.

  • Parts, chemicals, or materials under $80 will be provided without notification unless other arrangements are made. We track the last filter clean date and pressure to determine when this is needed and will perform the filter clean and lube at an extra charge of $150 without notification unless other arrangements are made. This will be done at least quarterly (Sand Filters do not apply). These charges will appear on the next invoice. If a spa is serviced with the pool, quarterly draining and refilling will be performed without notice and an extra charge of $275 will appear on the next invoice unless other arrangements are made.

  • Our service call fee is $145, and our hourly rate after the first hour is $140 per hour.

​FACILITY’S RESPONSIBILITIES

  • For pools without an auto fill device, please keep the pool full of water. When adding water, we suggest setting an egg timer as a reminder to turn it off.

  • Onsite responsible person to test water and record results on non-service days.

  • Please have manual cover removed for service (Bubble type covers only).

  • Please keep a brush, net, and telepole available for our Technician to perform their duties.

  • Run filter system for at least one turnover per 6 hours of filtration for pools & 2 hours for spas.

  • Repair or replace broken or damaged pool equipment. Keep all gates in good working condition.

  • Provide list of required docs for compliance vendors and notify Johnson Pool & Spa of any changes.

  • Billing will occur at the end of the month and is past due after 30 days. A $15 late fee will be applied to invoices past due.

  • Cancellation of this service agreement must be made in writing and can be effective immediately.

​DISCLAIMER

Since pool plaster is composed of natural materials which have certain inherent characteristics, application markings, shading, or color variation is a natural occurrence which should NOT be construed as a defect. The shade and color will vary and fade over time. The plaster may become spotted, streaked, blotchy, appear scratched, or have a mottled appearance, over which routine pool service has no control. —

rev 02.29.2024